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Shipping

SHIPPING

FAQ’S ABOUT SHIPPING

How long will my order take to arrive?

PRODUCTS THAT ARE IN-STOCK

Will take 2 – 7 business days to deliver depending on your location. If you require equipment to be delivered and installed then delivery and installation times will be confirmed with you via email.

PRODUCTS THAT ARE ON PRE-ORDER

We will need to confirm lead-times with you on products that are on pre-order. You will be contacted to discuss lead-times and other details of your order.

How is My Product Shipped?

We use road freight companies as well in house deliveries on selected orders. All of our new products are flat packed and ready for transport, the assembly is offered on request.

Do you do installations?

Yes, we can professionally deliver and install your products into any location. We will test and calibrate each unit to ensure the best product experience every time.

If you are located outside of Gaborone Beinco Fitness has established a network of trusted professional delivery and installation companies that can meet your needs.

If you are purchasing a full gym package, Beinco Fitness can have one of its experienced fitness experts fly to your location, who will design, coordinate, and execute your gym plan efficiently.

What Should I Do If My Product Arrives Damaged?

ALL ORDERS SHOULD ALWAYS BE INSPECTED PRIOR TO ACCEPTANCE!

In event that your order was damaged in transit, make a note on the delivery note that the driver has with him/her.

If the damage is MINOR (e.g. cracked or dented covers, scratched paint, missing end caps, broken console, etc.) please make a note on the delivery note and ACCEPT shipment. Once signed for, please contact your Gymstore representative so that we can replace or repair any parts issues and be reimbursed by the shipping carrier as per your delivery notes.

If the damage is MAJOR (e.g. cracked frame, bent steel, forklift punctures, or other extreme cases that would render a product unusable), you have the right to refuse delivery. Make sure to note all the outstanding issues on the carriers delivery note, and call us immediately at 3163404, so that we can guide you through the process of receiving a replacement unit/store credit.

How Does My Order Come Packaged?

Most of our products are flat packed in cardboard boxes, or bubble-wrapped. In most cases, products ship de-assembled.

For larger orders or full trailer loads, Beinco Fitness will blanket wrap your shipment and thoroughly secure all products to the shipping trailer floor.

Please note: Most new equipment orders come factory packaged, and require simple assembly. If you would like to have a professional assembly, please contact us.

How Difficult Will It Be To Install My Own Equipment?

Many customers choose to install their own equipment for additional savings on shipping.

Difficulty:

• Easy: 1-2 People
• Moderate: 2-3 People
• Hard: 3-4 People, disassembly required
• Very Hard: 3-4 People, disassembly required

Equipment

• Treadmills Hard
• Ellipticals: Moderate
• Steppers: Easy
• Exercise Bikes: Easy
• Spin Bikes: Easy
• Rowers: Easy
• Strength Equipment : Moderate to Hard
• Selectorized Strength Equipment: Moderate to Very Hard
• Specialty Equipment: Moderate

How Much Does Shipping Usually Cost?

Shipping costs are based on the volume, size and weight of your order and calculated on request.

Where Is My Order Shipping From?

Most orders will be shipped from one of our two branches. Our Head offices are in Gaborone, Botswana  as well as Randburg, Gauteng South Africa. Some new equipment orders will be shipped directly from the manufacturer to your door. We will notify you of the shipment from location and estimated delivery date.

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